Shipping & Delivery Policy

Last Modified: 23/04/2025

RUSH, referred to as "we" and "us", operates the website rushdr.com (the "Website"). As a healthcare marketplace platform, we connect patients with healthcare providers, pharmacies, and laboratories. This Shipping & Delivery Policy outlines terms for our medication delivery and lab sample collection services.

1. Delivery Services Overview

RUSH offers two primary delivery services:

• Medication delivery from partner pharmacies to your specified address
• Home collection of diagnostic samples by trained healthcare professionals

2. Delivery Charges

Delivery charges are calculated based on distance, urgency, and service type. All applicable fees will be clearly displayed before you confirm your order. These fees are included in your total payment and cannot be waived except in special circumstances determined at our discretion.

3. Medication Delivery

3.1 Prescription Requirements

Prescription medications require a valid prescription from a licensed healthcare provider. Prescriptions can be uploaded through our platform or transferred directly from your healthcare provider. We reserve the right to verify prescriptions before processing orders.

3.2 Delivery Timeframes

We offer several delivery options:

• Standard Delivery: Within 24-48 hours
• Express Delivery: Within 4-6 hours
• Emergency Delivery: Within 1-2 hours (available in select locations)

Delivery times are estimates and may vary based on location, availability, and external factors such as weather or traffic conditions.

3.3 Order Tracking

Once your medication order is dispatched, you will receive real-time updates through the RUSH platform. You can track your delivery status at any time through your account.

4. Lab Sample Collection

4.1 Appointment Scheduling

Home collection of diagnostic samples requires scheduling an appointment through our platform. You can select available time slots based on your convenience and location.

4.2 Professional Standards

All sample collections are performed by trained healthcare professionals following strict protocols. Our partners maintain high standards of hygiene, safety, and professional conduct.

4.3 Special Requirements

Some diagnostic tests may require special preparation (e.g., fasting, specific time of collection). These requirements will be clearly communicated during appointment scheduling. Non-compliance with preparation instructions may affect test results or require rescheduling.

5. Delivery Areas

Our services are currently available in select cities across India. Service availability varies by location and is subject to change. You can check service availability for your area by entering your postal code on our platform.

6. Delivery Verification

For medication deliveries and sample collections, we may require verification of identity through government-issued ID or digital verification methods. This is to ensure patient safety and compliance with healthcare regulations.

7. Rescheduling and Cancellation

You may reschedule or cancel medication deliveries and lab sample collection appointments through the platform. Cancellation policies vary:

• Medication deliveries can be canceled up to 30 minutes after placing the order, provided the order hasn't been processed by the pharmacy
• Lab sample collections can be rescheduled or canceled at least 2 hours before the scheduled appointment without penalty

Late cancellations may incur charges as specified in our Refund Policy.

8. Quality Assurance

All medications are sourced from licensed pharmacies and transported under appropriate conditions to maintain quality and efficacy. Lab samples are collected, stored, and transported according to clinical guidelines to ensure accuracy of results.

9. Contact Information

For queries related to deliveries or collections, please contact our customer support team at irushmed@gmail.com