RUSHDR Refund Policy

Last updated: April 23, 2025

Thank you for using RUSHDR healthcare marketplace platform. We strive to provide the highest quality healthcare services, but we understand that situations may arise where a refund is warranted. This refund policy outlines the terms and conditions for refunds across our various services.

1. Healthcare Appointment Refunds

RUSHDR offers different types of healthcare appointments, each with specific refund terms:

• Emergency Appointments: Due to the urgent nature of emergency appointments, these are non-refundable once the healthcare provider has been assigned. However, if you were unable to connect with the provider due to technical issues on our platform, you may be eligible for a full refund.
• Scheduled Clinic/Hospital Appointments: Cancellations made at least 24 hours before the appointment time are eligible for a 50% refund.
  Cancellations made within 24 hours are not eligible for refund.
  No-shows are not eligible for refunds.
• Scheduled Online Consultations: Cancellations made at least 24 hours before the appointment are eligible for a 50% refund.
  Cancellations made within 24 hours are not eligible for refund.
  No-shows are not eligible for refunds.
• Scheduled Home Visits: Cancellations made at least 24 hours before the visit are eligible for a 50% refund.
  Cancellations made within 24 hours are not eligible for refund.
  No-shows are not eligible for refunds.

2. Medication Delivery Refunds

Refunds for medication orders are subject to the following conditions:

• Order Cancellation: Orders can be canceled for a full refund if the pharmacy has not yet processed the order (typically within 30 minutes of placing the order).
• Incorrect or Damaged Medications: If you receive incorrect, damaged, or expired medications, you are eligible for a full refund or replacement. You must report the issue within 4hours of delivery and may be required to provide photographic evidence.
• Return of Medications: Due to safety and regulatory requirements, we cannot accept returns of medications that have left our pharmacy partners' premises, except in cases of delivery error or quality issues.

3. Laboratory Test Refunds

For laboratory tests and home sample collections:

• Appointment Cancellation: Sample collection appointments canceled at least 24 hours before the scheduled time are eligible for a 50% refund. Cancellations made within 6 hours are not eligible for refund.
• Failed Sample Collection: If the healthcare professional is unable to collect a proper sample due to no fault of the patient, you are eligible for a reschedule at no additional cost.
• Test Results: If a laboratory is unable to provide test results due to technical issues or sample degradation not caused by patient non-compliance with preparation instructions, you are eligible for a retest at no additional cost.

4. Subscription Services

RUSHDR offers subscription plans for regular healthcare services. Subscriptions can be canceled at any time through your account settings. Upon cancellation:

• Your subscription will remain active until the end of the current billing cycle.
• No refunds (full or partial) will be issued for cancellations made after 24 hours of purchase.
• Annual and monthly subscriptions are non-refundable once purchased, except as stated below.
• 48-Hour Refund Exception:
  If a subscription is canceled within 24 hours of purchase, you may be eligible for a 50% refund, subject to the following:
  • If the platform was used during this period, a prorated amount based on usage will be deducted from the refund.
  • If no services were used, 50% refund applies.

Please review your subscription plan carefully before completing your purchase.

5. Process for Requesting a Refund

To request a refund, please contact our customer support team at contactrushdr@gmail.com.

Include:
• Your order/appointment details
• The reason for your refund request
• Any supporting evidence (if applicable)

Refund requests are typically processed within 3–5 business days.

6. Refund Methods

Refunds will be issued using the original payment method. Processing times may vary:

• Credit/Debit Cards: 5-7 business days
• Digital Wallets: 1-3 business days
• Bank Transfers: 3-5 business days

In some cases, we may offer refunds as RUSHDR Wallet credits, which can be used for future services on our platform.

7. Changes to Refund Policy

RUSHDR reserves the right to modify this refund policy at any time. Changes will take effect immediately upon posting on the website. By continuing to use our services after changes are made, you agree to be bound by the revised policy.

8. Contact Us

If you have any questions about our refund policy, please contact us:

• Email: contactrushdr@gmail.com
• Phone: +91-7019875859