RUSHDR Privacy Policy

Last updated: April 23, 2025
Effective date: May 1, 2025

At RUSHDR, we are committed to protecting your privacy and the security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our healthcare marketplace platform.

1. Information We Collect

We collect various types of information to provide and enhance our healthcare services:

1.1 Personal Information

• Contact Details: Name, email address, phone number, and mailing address.
• Government-Issued IDs: Aadhaar or other official IDs for verification (as required by law)
• Account Credentials: Username, password, and security question/answer
• Profile Data: Age, gender, profile photo, and demographic information

1.2 Health Information

• Medical History: Details on conditions, medications, allergies, and health-related inputs.
• Appointments: Records of consultations, diagnoses, treatments, and prescriptions.
• Lab Tests: Diagnostic results and health metrics
• Prescription: Medication details, dosage, and refill information

1.3 Usage Data

• Device Details: IP address, device type, OS, browser, and mobile identifiers.
• Platform Usage: Pages visited, features used, session duration
• Location Information: General location via IP or precise location if explicitly permitted

1.4 Payment Information

We collect payment details (card/bank info, billing address) during transactions. All payment data is encrypted using industry-standard security protocols.

2. How We Use Your Information

We use your data for the following purposes:

• Healthcare Services: To manage appointments, consultations, deliveries, and diagnostics
• Transactions: To process payments, refunds, and billing
• Account Management: To manage appointments, consultations, deliveries, and diagnostics
• Communication: To send confirmations, reminders, updates, and respond to inquiries
• Service Improvement: To analyze data and enhance platform features
• Personalization: To tailor the user experience based on your preferences
• Safety & Integrity: To detect fraud, secure the platform, and ensure safe use.
• Legal Compliance: To meet obligations under healthcare and privacy laws.

3. Information Sharing and Disclosure

We may share your information under the following conditions:

• Healthcare Providers: To deliver medical services through doctors, clinics, labs, and pharmacies
• Third-Party Service Providers: For payment processing, hosting, storage, analytics, etc.
• Legal Requirements: If required by law, court order, or government regulation
• Business Transfers: In case of a merger, acquisition, or asset transfer
• With Consent: When you authorize us to share specific information

4. Data Security

We employ robust security measures to protect your information:

• Encryption: Data is encrypted during transmission and storage
• Access Controls: Only authorized personnel can access your personal data
• Security Reviews: We conduct periodic assessments and vulnerability checks
• Compliance: Our practices align with relevant healthcare privacy regulations

5. Your Privacy Rights

Depending on your jurisdiction, you may exercise the following rights:

• Access: Request a copy of your personal data
• Correction: Request updates to incorrect or incomplete data
• Deletion: Request updates to incorrect or incomplete data
• Restriction: Limit processing of certain personal data
• Data Portability: Receive your data in a portable format
• Objection: Object to specific data processing activities

To exercise these rights, please contact us (details in Section 10).

6. Children's Privacy

Our platform is not intended for users under 18 without parental or guardian consent. We do not knowingly collect personal data from minors without such consent. Parents/guardians may create and manage child profiles for healthcare use.

7. Retention of Information

We retain your personal data only as long as needed to:

• Deliver our services
• Comply with healthcare/legal record-keeping law
• Resolve disputes
• Enforce our agreements

Medical records are retained in accordance with applicable healthcare regulations.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes take effect once posted here, with the "Last Updated" date revised. Continued use of our platform indicates your agreement to the updated policy.

9. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us:

• Email: contactrushdr@gmail.com
• Phone: +91-7019875859