Privacy Policy
Last updated: April 23, 2025
Effective date: May 1, 2025
At RUSH, we are committed to protecting your privacy and the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare marketplace platform.
1. Information We Collect
We collect different types of information to provide and improve our healthcare services:
1.1 Personal Information
- Contact Information: Name, email address, phone number, and mailing address.
- Government-Issued IDs: When required for verification, we may collect identification information such as Aadhaar number or other government-issued ID (as applicable per regulations).
- Account Credentials: Username, password, and security questions/answers.
- Profile Information: Age, gender, profile picture, and other demographic information.
1.2 Health Information
- Medical History: Information about your health conditions, medications, allergies, and other medical information you provide.
- Appointment Details: Information about healthcare appointments, diagnoses, treatments, and prescriptions.
- Lab Test Results: Information about diagnostic tests, results, and related health metrics.
- Prescription Information: Details of medications prescribed, dosage, and refill information.
1.3 Usage Data
- Device Information: IP address, device type, operating system, browser type, and mobile device identifiers.
- Usage Information: How you use our platform, including pages visited, features used, and time spent.
- Location Information: General location based on IP address or more precise location if permitted by you.
1.4 Payment Information
When you make payments through our platform, we collect payment information such as credit card details, bank account information, and billing address. We use industry-standard encryption to protect your payment information.
2. How We Use Your Information
We use your information for the following purposes:
- Provide Healthcare Services: To facilitate appointments, medicine delivery, lab sample collection, and other healthcare services.
- Process Transactions: To process payments, refunds, and other financial transactions.
- Account Management: To create and manage your account, verify your identity, and authenticate access.
- Communication: To send service-related notifications, appointment reminders, and respond to your inquiries.
- Improve Services: To analyze usage patterns, conduct research, and enhance our platform.
- Personalization: To personalize your experience and provide content and features tailored to your needs.
- Safety and Security: To protect our users, healthcare providers, and maintain the integrity of our platform.
- Compliance: To comply with legal obligations, including healthcare regulations and medical records retention requirements.
3. Information Sharing and Disclosure
We share your information with the following parties:
- Healthcare Providers: We share necessary information with doctors, clinics, hospitals, pharmacies, and laboratories to fulfill services.
- Service Providers: We may share information with third-party service providers who help us operate our platform (payment processors, cloud storage providers, etc.).
- Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- With Your Consent: We may share information with other parties with your explicit consent.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal and health information:
- Encryption: We use industry-standard encryption to protect data transmission and storage.
- Access Controls: We limit access to personal information to authorized personnel on a need-to-know basis.
- Security Assessments: We regularly conduct security assessments and vulnerability testing.
- Compliance: Our security practices comply with applicable healthcare privacy regulations.
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: You can request access to your personal information.
- Correction: You can request correction of inaccurate or incomplete information.
- Deletion: You can request deletion of your personal information, subject to legal retention requirements for medical records.
- Restriction: You can request restriction of processing of your personal information.
- Data Portability: You can request transfer of your personal information to another service.
- Objection: You can object to processing of your personal information.
6. Children's Privacy
Our services are not intended for children under 18 without parental consent. We do not knowingly collect personal information from children under 18 without parental consent. Parents or legal guardians may create accounts and manage healthcare services on behalf of their children.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.
8. Retention of Information
We retain your personal information for as long as necessary to provide our services, comply with legal obligations (including healthcare record retention requirements), resolve disputes, and enforce our agreements. The retention period for medical records is determined by applicable healthcare regulations.
9. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at irushmed@gmail.com or call our privacy office at +91-7887086807.